How to Serve Customers With Disabilities ~ automotive News Update

In order to serve customers with disabilities? Unfortunately, many sales professionals do not know or are not qualified to serve this special group of large customers. Consumption of this group is linked to Statistics Canada, almost $ 25 billion of the country each year, while persons with disabilities affects consumption 12-15000000 other Canadians

By providing services that welcomes people with disabilities, can offer better service to everyone. Treating all your customers with respect and courtesy in the heart of excellent customer service. By learning how to serve the people to people in wheelchairs or who is deaf, etc. You can attract more customers and improve its services to everyone.

Was:
• Treat the customer with the same respect and consideration as other users
• Be patient, optimistic, and ready to help
• If you are not sure what to do, ask your client: "How can I help you" "Do you need help," or
• If you can not understand what someone has said, politely ask them to repeat
• Ask permission before touching a wheelchair or piece of equipment
• Know the emergency procedures for users with disabilities to trade

Don'ts
• Do not make assumptions about what type of disability or disabled customer
• Do not touch or address service animals - they are doing and pay attention at all times
• Do not use the terms "disability" or "handicapped"
• Never say, "Are you blind?" "What - deaf?"
• Do not use such words as "victim", "tragic", "brave" or "suffers from"

Customers with vision disabilities
• Speak normally and clearly
• Identify yourself when you approach your customer and speak directly to them
• Never touch your client is not seeking approval, unless an emergency
• Offer the hand to lead a person to help them seat
• Talk about what you are doing
• Be patient. Things May take a little more time

Customers who are deaf or impaired
• Attract the attention of the customer before they speak (slowly waving his hand)
• Find a well-lighted area where the customer can see your face
• Do not shout
• Look and speak directly to your customer
• Use a pencil and paper
• be repeated if necessary
• use plain language and speak in short sentences
• Be patient

Customers in wheelchairs
• Try to place the customer's perspective
• Ask permission before touching a wheelchair
• provide information to your client about the available features of the immediate environment (automatic doors, accessible washrooms, etc.)
• to remove obstacles and rearrange the furniture to ensure the way is clear

People with mental health disabilities
• Be confident and reassuring
• Listen carefully and work with customers to meet their needs
• If someone appears to be in trouble, ask them to tell you the best way to help